# Serra Chevrolet - Detailed Adviser Profiles > Organization: Serra Chevrolet > Team Site: https://serrachevroletakron.adviserly.com > Dealership Homepage: https://www.serrachevroletakron.com Companion to [llms.txt](https://serrachevroletakron.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Adam Dungan - Profile: [https://serrachevroletakron.adviserly.com/adam-dungan](https://serrachevroletakron.adviserly.com/adam-dungan) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (497 ratings, 309 reviews) - Lifetime vehicles sold: 1732 - Recent vehicles sold: 15 - Sales specialties: CROSSTREK, CX5, FORESTER, LEGACY, OUTBACK I've been helping customers in the auto industry for the last 19 years, joining Serra in 2003. Putting myself in the customer's place is very important to me. I have 4 daughters, 4 grandkids, and my wife is also a sales consultant at the dealership. Recent reviews: - 2026-04-05 | 5.0/5 | Jake R. — I had a great experience with Adam at Serra Chevrolet. Was needing a new vehicle after an accident totaled my previous car. It was a pleasant experience that didn’t take long. My Crosstrek that I purchased had a few small plastic bits on the inside that needed replaced which Adam helped order and replace himself personally. Overall great experience and would recommend any friends or family of mine to look for their next vehicle at any of the Serra Auto Park locations, especially if Adam is their salesman! - 2026-04-08 | 5.0/5 | Cathy B. — Adam Dungan from Serra Auto Park was our auto sales advisor and assisted us in the purchase of our used car. He listened to what we were looking for our wants/needs. Returned any text/calls questions we had speedly. Also was kind and polite. Finding us a vehicle we are satisfied with. We will refer his information to people we know wanting to purchase a vehicle and feel confident they will be working with a outstanding client sales advisor. - 2026-03-02 | 5.0/5 | Craig B. — Adam was great! He walked us through our options and answered all of our questions. He was patient, and we never felt as if he was pushing us one way or another with our end-of-lease decision making. We will always work with Adam when we are in need of a new vehicle. ### Bill Fellows - Profile: [https://serrachevroletakron.adviserly.com/bill-fellows](https://serrachevroletakron.adviserly.com/bill-fellows) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (169 ratings, 115 reviews) - Lifetime vehicles sold: 1150 - Recent vehicles sold: 7 - Sales specialties: CRUZE, EQUINOX, MALIBU, SILVERADO 1500, TRAVERSE - Call: (330) 644-7500 I have sold Chevys for 33 years, providing an honest and straightforward service to every customer. Being a GM Legion of Leaders is one of my many accomplishments and certifications. I grew up in Akron, OH, and am a graduate of the University of Akron. Golf, basketball, and traveling are some of my favorite pastimes. I have traveled to all parts of the US. I’m proud of the great reputation I have built at the Serra dealership, based on excellent service and true professionalism! Recent reviews: - 2026-03-18 | 5.0/5 | Michael W. — I have never had an experience like this with any other salesperson. Bill went well beyond anything I've ever experienced before. He was able to arrange a weekend test drive for me at no cost, no deposit and a full tank of gas. He treated me very respectfully and listened to all my questions and was able to provide all the feedback I needed to make this purchase a pleasant experience. My other vehicle purchases resulted in me spending many hours at the dealership, jumping through all the hoops and waiting to meet with the next person in the process. This transaction was not like this at all. It went so smoothly. Bill was willing to spend as much time with me as I needed. I hope to do business with Bill again in the future. Thanks for everything. - 2026-01-15 | 5.0/5 | Kay M. — He is very thorough and dedicated and found the "unicorn" we were seeking in little time. Whenever we encountered any issues, he advocated for us. This was our 3rd purchase from him and expect to cont to work with him. - 2025-10-16 | 5.0/5 | Brian M. — Fantastic customer service!! There for the customer. He understood our needs and wants. Will be dealing again with Serra in the future!! Thank you Bill ### Joy Hooper - Profile: [https://serrachevroletakron.adviserly.com/joy-hooper](https://serrachevroletakron.adviserly.com/joy-hooper) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (231 ratings, 155 reviews) - Lifetime vehicles sold: 1028 - Recent vehicles sold: 12 - Sales specialties: CR-V, CRUZE, EQUINOX, FORESTER, SILVERADO 1500 - Call: (330) 644-7500 Just like my name, I want to make your experience enjoyable! Helping customers and their families are what I enjoy the most about my job. Being a mom to five wonderful children is my true happiness! Stop by Serra Auto Park today and be sure to ask for Joy!! Recent reviews: - 2026-01-11 | 5.0/5 | Karen Y. — I have been leasing with Serra chevrolet for a long time and working with joy has been a true delight! Joy is professional, knowledgeable, positive, and she works hard to make things go through quickly and smoothly. I talked with joy before I went in to get a new lease and she explained everything and lined everything up ahead, so there were no surprises when I went in. Joy is a Serra treasure! - 2026-04-18 | 5.0/5 | Sarah R. — I walked into Serra with a car in mind and Joy helped me find exactly what I wanted and better. She did not waste my time in any way and even helped me with a trade in to complete the sale. I highly recommend Joy as she goes above and beyond in customer service. I highly recommend Serra and Joy if you are needing a vehicle. - 2026-01-07 | 5.0/5 | Robert G. — This is the 4th motor vehicle that I have purchased from Joy and it is fun to deal with her. The new 2026 Silverado LTZ is my 37th General Motors vehicle that I have titled! I will be back!! ### Marquese Bennett - Profile: [https://serrachevroletakron.adviserly.com/marquese-bennett](https://serrachevroletakron.adviserly.com/marquese-bennett) - Department: Sales (Support Staff) - Title: Client Advisor - Rating: 5.0 stars (27 ratings, 20 reviews) - Lifetime vehicles sold: 92 - Recent vehicles sold: 9 - Sales specialties: ACCORD, CIVIC, EQUINOX, TRAILBLAZER, TRAVERSE - Call: (330) 644-7500 Recent reviews: - 2026-02-23 | 5.0/5 | Jennifer R. — Marquese was fantastic to work with. He made the process very easy for me and communicated with me in a timely manner. He has a great personality - very warm and inviting. He was laid back and made us feel very comfortable like we had known him for a while! - 2025-12-20 | 5.0/5 | Baktash E. — Marquese was really helpful, had perfect communication, and was the best salesperson. My car had some issues after I received it. I took it back, and Marquese took care of everything. I am happy with my new car and the service I received. - 2026-04-07 | 5.0/5 | Tyler R. — Great guy, easy to communicate with and I have recommended him to a couple people. I will continue to recommend him to others and I may be back in the future to work with him again. ### Mike Gauer - Profile: [https://serrachevroletakron.adviserly.com/mike-gauer](https://serrachevroletakron.adviserly.com/mike-gauer) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (210 ratings, 148 reviews) - Lifetime vehicles sold: 2299 - Recent vehicles sold: 14 - Sales specialties: ACCORD, CIVIC, CR-V, EQUINOX, ODYSSEY Been with the dealership since 2003. Silver Elite award winner. Provide excellent customer service – have maintained 99% positive feedback within the past 12+ years. I’m a Kent, OH native. I have a wonderful daughter. Enjoy traveling, and fantasy baseball and football. Recent reviews: - 2026-03-28 | 5.0/5 | Meredith H. — Mike was professional and patient during my leasing of a Honda CRV. He was knowledgeable, transparent and there was no pressure during the process. My entire experience from walking in the dealership to meeting Mike was very welcoming and smooth and the leasing process was quick. I am very pleased and happy with the overall treatment and process. - 2026-02-03 | 5.0/5 | Toni C. — Mike was very calm and attentive while listening to my difficult financial situation, got me approved immediately within range of the payment i wanted. Very personable and easy to speak too. Very patient and made sure I got all of the bells and whistles I wanted like gap insurance and extended warranty while staying within my payment budget. - 2025-11-29 | 5.0/5 | Nicholas J. — Mike is so awesome to work with! He makes it easy and gives you all the information you need. He walked and showed me where the service the department was, went over oil changes and showed me everything about my new truck. I definitely will be back and we be using Mike in the future! ### Mike Woodard - Profile: [https://serrachevroletakron.adviserly.com/mike-woodard](https://serrachevroletakron.adviserly.com/mike-woodard) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (387 ratings, 256 reviews) - Lifetime vehicles sold: 1235 - Recent vehicles sold: 12 - Sales specialties: COLORADO, EQUINOX, SILVERADO 1500, TRAVERSE, TRAX - Call: (330) 644-7500 When you want to work with a reliable sales associate who has the product knowledge you are looking for, I’m your go-to! I have worked in the auto industry for 16 years, providing exceptional customer service along the way. Known around the dealership for being understanding when it comes to the needs of my guests, and for treating customers the way that I would like to be treated. I love playing softball and basketball, as well as ATV riding (4-wheeling) in my free time. I’m a big fan of the Cavs, Browns, and Indians. Recent reviews: - 2026-04-20 | 5.0/5 | Kristina K. — My recent purchase was my 4th lease from Mike. He always is very patient and genuinely focused on helping me find the best vehicle in my price range. He is always very helpful and friendly and makes the process of car shopping smooth and stress free. - 2026-03-11 | 5.0/5 | Glen J. — Mike was a pleasure to deal with and was very professional and helpful with all aspects of the transaction. I'd recommend Mike to anyone looking for a vehicle and wanting a smooth and stress-free experience. - 2026-04-26 | 5.0/5 | Monika B. — I’m so glad that he was helping me. Very professional and kind men . Thank you so much Mike ### Richard Lanier - Profile: [https://serrachevroletakron.adviserly.com/richard-lanier](https://serrachevroletakron.adviserly.com/richard-lanier) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (10 ratings, 8 reviews) - Lifetime vehicles sold: 73 - Recent vehicles sold: 7 - Sales specialties: CR-V, EQUINOX, OUTBACK, SILVERADO 1500, TRAX I've been a Client Advisor for six years now, and I genuinely love what I do. My goal is always to focus on my customers’ needs and wants, making the car-buying experience as easy and enjoyable as possible. I'm pretty laid back, so I like to keep things light, laugh a lot, and make sure everyone feels comfortable. I'm a graduate of Warren G. Harding High School and a big Tennessee Titans fan. Outside of work, you can find me fishing, playing basketball, or cooking. Building relationships and taking care of my customers is important to me. Recent reviews: - 2026-03-22 | 5.0/5 | Stephen P. — A great experience with your staff. i appreciated the fact that your sales manager- at the time of signing paperwork- was not overly pushy on the "add on" features like interior coating, electrical protection etc. especially surprising was the salesman who got into our vehicle and help explain all the gadgets and features before we drove away. he even programmed our phones to sync with the onboard system. unfortunately, i do not remember his name but i believe his desk is close our salesman. thanks again for a great experience at your dealership and i will not hesitate to recommend you guys to all who ask. sincerely, steve and barb petersen - 2025-12-10 | 5.0/5 | Karla V. — I went looking to trade my car if I could find something that would be affordable, but mostly a good vehicle for my family. He showed me a beautiful Subaru Outback that was in excellent condition with low mileage. I couldn't be happier with the car. I highly recommend him for being patient and very kind. I have bought many cars and have dealt with many different salesman over the years. I can say honestly he is my favorite! - 2025-12-19 | 5.0/5 | Sharon C. — Absolutely great you are a wonderful young man and was very nice to buy a car from I would ask for you every time ….MERRY CHRISTMAS to you and your big family🎄⛄️🎅 ### Robert Williams - Profile: [https://serrachevroletakron.adviserly.com/robert-williams](https://serrachevroletakron.adviserly.com/robert-williams) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (298 ratings, 189 reviews) - Lifetime vehicles sold: 1398 - Recent vehicles sold: 18 - Sales specialties: EQUINOX, FORESTER, OUTBACK, SILVERADO 1500, TRAVERSE - Call: (330) 644-3322 Hello and welcome! As a Client Advisor, I'm here to ensure you have a smooth and satisfying experience with us. From start to finish, we strive to treat our customers like family--from the moment you enter our dealership, through sales, service, and beyond. So, whether you know what you hope to accomplish or have just started shopping for a new car, let us be your trusted guide. Recent reviews: - 2026-02-05 | 5.0/5 | Stacie J. — Robert was very caring and kind. He took his time to learn about what car I was looking for. Answered all my questions and concerns. If he didn’t know an answer he made sure to go find out the answer. True and honest, faithful man. Thank you so much Robert. - 2026-02-09 | 5.0/5 | Mark B. — Robert is professional, courteous, kind and gets you what you want with ease. I have purchased several vehicles with Robert . - 2026-04-25 | 5.0/5 | Donna H. — Exceptional service.. he has great customer service skills, and was willing to help through the whole process ### Ryan Teeters - Profile: [https://serrachevroletakron.adviserly.com/ryan-teeters](https://serrachevroletakron.adviserly.com/ryan-teeters) - Department: Sales (Sales) - Title: Client Adviser - Rating: 4.9 stars (213 ratings, 137 reviews) - Lifetime vehicles sold: 938 - Recent vehicles sold: 20 - Sales specialties: COLORADO, EQUINOX, SILVERADO 1500, TRAILBLAZER, TRAVERSE - Call: 3306443322 If you are looking for a friendly, and fun customer focused buying experience, look no further. It is my goal to make your next vehicle purchase a pleasant one. I am very attentive to my customers’ needs and provide a laid back no-pressure approach to car sales. I enjoy anything involving sports; I’m also a huge Ohio State and Cleveland Browns fan. One of my most significant accomplishments would be becoming a father, and recently a grandfather. I would love the opportunity to earn you as a valued customer for life and promise to make your next vehicle purchase a fun and rewarding experience. Recent reviews: - 2025-12-04 | 5.0/5 | Laura K. — My appointment was at 10am and everything was finalized within 2 hours and I left with my new vehicle. Ryan was very helpful. It was the best experience I’ve had when buying a car! - 2025-12-09 | 5.0/5 | Shauna A. — Excellent... very professional and made the process quick and easy. Took time to listen to what I was going for as far monthy pmt. Thank you. - 2026-01-07 | 5.0/5 | Linda S. — Ryan is a great guy. No pressure. Wonderful experience in buying a car. I highly recommend Serra Chevrolet if you are looking to buy a car. ### Scott Clause - Profile: [https://serrachevroletakron.adviserly.com/scott-clause](https://serrachevroletakron.adviserly.com/scott-clause) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (292 ratings, 193 reviews) - Lifetime vehicles sold: 1134 - Recent vehicles sold: 15 - Sales specialties: COLORADO, CR-V, EQUINOX, SILVERADO 1500, TRAX - Call: (330) 644-7500 I have been in automotive sales for 17 years, and have learned 2 very important things: First, it’s your money, so let’s pick what you want to buy, rather than what I have to sell you. Second, people don't care how much you know, until they know how much you care! I will treat you like family, and I promise to make your buying experience as pleasant as possible, every time! Recent reviews: - 2026-04-13 | 5.0/5 | David O. — Scott is not a "car salesman." Our family, extended family, and friends have purchased at least eight vehicles from Scott. He is the best in the business. We works hard to find the best vehicle and price for each person. He is the best in the business! - 2026-01-15 | 5.0/5 | Kyle J. — Scott was a pleasure to work with. He was helpful and made sure the process went smoothly. He even went above and beyond and cleaned off the dirty key fob the service team missed haha. Definitely recommend. - 2026-02-12 | 5.0/5 | Rocky M. — Scott is always a true pleasure to work with when shopping for a new vehicle. Each time we use the vehicle we remember our experience with Scott and Serra and its always enjoyable. Thank you Scott! ### Shawn Ridgeway - Profile: [https://serrachevroletakron.adviserly.com/shawn-ridgeway](https://serrachevroletakron.adviserly.com/shawn-ridgeway) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (68 ratings, 48 reviews) - Lifetime vehicles sold: 414 - Recent vehicles sold: 12 - Sales specialties: ACCORD, COLORADO, CR-V, EQUINOX, SILVERADO 1500 Hello! My name is Shawn Ridgeway, and I am proud to be a part of the Serra Auto Park Akron team! I love how everyone is here for the customer and working hard to provide exceptional service. My colleagues would say that I come into the dealership each day with a smile on my face and positive energy. I love providing excellent and transparent service to my customers throughout the entire buying process. Guests can rely on me for a pressure-free experience each time. I am GM certified in all vehicles and stay updated on automotive trends. When it comes to my spare time, I enjoy going to car and truck shows, cleaning my vehicles, playing football, and spending quality time with my family. Each year my family goes on a fun-filled adventure; we have been to 20 states and look forward to many more vacations. We are also huge Ohio State Buckeye fans, and each year we participate in the big summer game event; it is always a highlight of the year! Recent reviews: - 2025-12-07 | 5.0/5 | Timothy G. — My experience with you was great. But I should have researched the car more. Since I have purchased the car, I found out that the timing belt needed changed at 100,000 miles, the plugs need changed and so on. I am a consumer that relies on honesty from the professional. Someone could have explained to me these things needed to be done at 100,000 miles, if these things would have been brought to my attention, I would not have taken ownership of this car. You guys did take care of the seatbelt, which I appreciate. That is when I found out that I needed to service the timing belt, spark plugs etc. I feel like I am driving around a time bomb. So, my 10 rating is for you and how you treated me, my score for the vehicle and how much I paid for it would be about a 4. I paid a premium price for a sub premium car! - 2026-04-24 | 5.0/5 | Riley H. — I had an excellent experience at the dealership, largely thanks to how attentive the sales Shawn was throughout the entire process. From the moment I walked in, he made a genuine effort to understand what I was looking for, asking questions rather than pushing me toward a quick sale. HE listened carefully to my preferences, budget, and concerns, and tailored his recommendations accordingly. - 2026-04-14 | 5.0/5 | Michael O. — He was fantastic to work with to purchase my vehicle. I felt absolutely zero pressure from him yet he was completely invested in helping me. He answered all my questions and was very flexible to meet my schedule. I also very much appreciated how he wanted to get my wife involved because he knew it was a joint decision for our marriage. I would buy from this dealer again for sure. ### Tyler Mazzei - Profile: [https://serrachevroletakron.adviserly.com/tyler-mazzei](https://serrachevroletakron.adviserly.com/tyler-mazzei) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (79 ratings, 50 reviews) - Lifetime vehicles sold: 258 - Recent vehicles sold: 4 - Sales specialties: COLORADO, CR-V, EQUINOX, SILVERADO 1500, TRAX - Call: 330-644-7500 Welcome! As your dedicated client advisor, I’m passionate about providing people with world-class service and seeing the enjoyment on people's faces when they get a new vehicle. My approach to this work is to listen more than I speak, and I make it my mission to create a zero-pressure atmosphere with professionalism and timely solutions. From the moment you step into our dealership until you drive off the lot in your new car and every moment in between, we are here to help you accomplish your new car goals. Originally from Lorain, OH, I graduated from Lorain Admiral King High School and the University of Akron. When it comes to sports, I follow the Cavs, Browns, UFC, and the Guardians. In my free time, I enjoy playing basketball, baseball, golf, and grilling on my Traeger. I’m also a fan of movies, concerts, and online gaming with friends. Recent reviews: - 2025-12-09 | 5.0/5 | Shannon D. — I recently had the pleasure of purchasing a car from Serra Chevrolet, and I couldn't be happier with the entire experience! From the moment I walked in, I was greeted by friendly and knowledgeable staff who made me feel welcome. The selection of vehicles was impressive, and my salesperson, Tyler, took the time to understand my needs and preferences. He guided me through the process, answering all my questions and providing valuable insights without any pressure. I appreciated his transparency regarding pricing and financing options, which made the decision-making process much easier. Once I selected my car, the paperwork was handled efficiently. I received clear explanations about every step, which made the experience smooth. Overall, I highly recommend Serra Chevrolet for anyone looking to purchase a vehicle. Their professionalism, exceptional customer service, and commitment to customer satisfaction truly set them apart. Thank you, Tyler, and the team for making my car buying experience a great one! - 2026-01-18 | 5.0/5 | Pearl C. — Tyler was very personable and made the experience comfortable. He listened to what I wanted and I am satisfied with my purchase. I will definitely recommend you to others. - 2025-12-06 | 5.0/5 | Austin S. — Tyler was super helpful and understanding. Made the experience much easier than others I have worked with ### Eric Hoffman - Profile: [https://serrachevroletakron.adviserly.com/eric-hoffman](https://serrachevroletakron.adviserly.com/eric-hoffman) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (2124 ratings, 1381 reviews) - Lifetime vehicles serviced: 18502 - Recent vehicles serviced: 1 - Service specialties: CRUZE, EQUINOX, SILVERADO 1500 - Call: (330) 644-7500 I joined the automotive industry almost 2 years ago. Working for Serra Auto Park has been a great experience and I look forward to many more years with the company. I treat customers with respect like they are part of the family. Guests can depend on me to be friendly and honest and to never waste their time. With my past employer, I was honored as Employee of the Month on several occasions, as well as Employee of the Year. Outside of work, I love to spend time with friends, family, and my dogs. My social skills and friendliness are some of the things that bring customers back to me for service time and time again! Recent reviews: - 2026-02-28 | 5.0/5 | Anthony Y. — ​I cannot recommend the service department at Serra Chevrolet enough, specifically Eric. From start to finish, the entire experience was seamless and stress-free. ​Eric is incredibly organized and a true professional. One of my biggest pet peeves with vehicle service is being left in the dark, but Eric kept me regularly updated on every stage of my truck’s progress. I never had to call and wonder what was going on; he was always one step ahead with the information I needed. ​It is rare to find someone so detailed and attentive to customer needs. I feel completely confident in the quality of the repairs—the work was absolute 5-star quality. If you want your vehicle handled with care and kept on a tight schedule, go see Eric. He’s the best in the business! - 2026-03-05 | 5.0/5 | Susan M. — Perfect at his job! Great communication skills! - 2026-02-24 | 5.0/5 | Dave W. — Knowledgeable and helpful for my needs ### JUSTIN COURTNEY - Profile: [https://serrachevroletakron.adviserly.com/justin-courtney](https://serrachevroletakron.adviserly.com/justin-courtney) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (473 ratings, 293 reviews) - Lifetime vehicles serviced: 3757 - Recent vehicles serviced: 223 As a former car sales consultant, I was instrumental in leading the way for GM and Buick. My passion for the automotive industry propelled me to become a Service Advisor at Serra Auto Park Akron, where I have honed my skills for the past four years. With a proven track record of exceptional customer service, I strive to exceed expectations at every turn. My dedication is evident in my commitment to ongoing training, as evidenced by my attendance at the Timken High School and Las Vegas industry events. Beyond my professional pursuits, I am an avid pool player and racecar driver, traits that reflect my competitive spirit and unwavering determination. I am known for my reliability, attention to detail, and unwavering commitment to excellence. Recent reviews: - 2026-04-17 | 5.0/5 | Darryl G. — Justin had always been great. He is personable, and it's apparent that his goal offering the best experience possible. The entire service team has been great over the years. It's one reason I return to Serra Chevrolet, even though it's a little farther distance for me. - 2026-04-18 | 5.0/5 | Albert S. — Justin (JC) is great to work with. He is knowledgeable and kept me informed. Parts had to be ordered and he stayed with it and made sure my truck was ready as soon as it could be. - 2026-04-17 | 5.0/5 | Kyle G. — JC worked with me on the price of the repairs on my truck. He also kept me informed through multiple issues we had with the repairs (issues were not their fault). ### Megan Halterman - Profile: [https://serrachevroletakron.adviserly.com/megan-halterman](https://serrachevroletakron.adviserly.com/megan-halterman) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (455 ratings, 302 reviews) - Lifetime vehicles serviced: 3477 - Recent vehicles serviced: 179 As a dedicated Service Advisor with nearly 19 years of experience, at Serra Auto Park Akron, I take pride in my unwavering trustworthiness and loyalty. My primary focus is ensuring complete customer satisfaction by going the extra mile to resolve any concerns. Born and raised in Akron, Ohio, I am a proud mom of three outstanding boys and an avid supporter of Springfield sports and Ohio State Football. Panama City Beach, Florida, is our families favorite place to vacation. Beyond my professional capabilities, I am defined by my relatability and strong character. I make an effort to connect with customers on a personal level, understanding their needs and truly listening to their concerns. My passion lies in treating my customers like family, earning their trust to take care of them and their vehicles. I am always eager to discuss my children's accomplishments in football, baseball, basketball, and wrestling—they are my pride and joy. In my free time, I find solace in reading, gardening, and watching my boys excel on the field. I am confident that my dedication, trustworthiness, and genuine desire to help will make your experience at Serra Auto Park Akron exceptional. Recent reviews: - 2026-04-27 | 5.0/5 | Brittani M. — Megan was very helpful and made me feel comfortable with spending a large amount of money. I will highly go back because of her. It’s hard to be a women and get tires without much knowledge but I am glad that she was on my side. - 2026-04-18 | 5.0/5 | Lisa O. — Megan was personable, knowledgeable and professional. I have a Honda so this was my first experience with Chevy service , Serra is a great company across all their brands . - 2026-04-08 | 5.0/5 | Jess N. — Absolutely AMAZING! Amazing service, very promt and timely! Megan was so nice and handled everything in a kind and professional manner. 10/10 recommend working with Megan! ### Seth Uhl - Profile: [https://serrachevroletakron.adviserly.com/seth-uhl](https://serrachevroletakron.adviserly.com/seth-uhl) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (627 ratings, 385 reviews) - Lifetime vehicles serviced: 6733 - Recent vehicles serviced: 273 - Call: 330-644-3322 Hello! Seth Uhl here, a service advisor who grew up in Akron, OH, and an attendee of Portage Lake Career Center for Automotive Technology. My professional certifications include CPR and eight entry-level ASE certifications. I joined the Serra Auto Park Akron dealership in April 2022 and have built a reputation for being efficient, reliable, and easy-going; getting along with everyone is what I’m known for amongst customers, colleagues, and management. I’m genuinely proud of the quality of work we perform for the Serra team. Customers can rely on me to remain focused and to hear everything they say. Making each guest smile is what I’m always about; they can depend on me for my unique skills, such as being personable, car knowledge, and mechanical skills. I’m a super fan of music. In my free time, you can catch me taking on video games, music, and anything related to cars. Recent reviews: - 2026-04-22 | 5.0/5 | Michael B. — Very knowledgeable and respectful. Great guy…even wiped the grease mark off the front of my Jeep left from the mechanic. - 2026-04-17 | 5.0/5 | Martin H. — Seth was professional, polite and kept me informed. Service was completed before estimated time - 2026-04-14 | 5.0/5 | Karen G. — Very courteous and efficient. Greeted me right away and got me going fast. ### Adam Helwig - Profile: [https://serrachevroletakron.adviserly.com/adam-helwig](https://serrachevroletakron.adviserly.com/adam-helwig) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 865 - Recent vehicles sold: 1 - Sales specialties: CROSSTREK, FORESTER, IMPREZA, LEGACY, OUTBACK Been with Serra Auto Park for 11 years. Extremely proud of the high level of service that we offer clients. We have the best customers in the industry. Love helping them find their dream car. Grew up in Canton. Happily married; proud father of 3. Studied at Kent State. I like spending time by the ocean. ### Adam Pearce - Profile: [https://serrachevroletakron.adviserly.com/adam-pearce](https://serrachevroletakron.adviserly.com/adam-pearce) - Department: Plus (Management) - Title: Controller - Call: 3306447500 Hey there! I’m Adam Pearce, and I've been in the auto industry since 2012. People often describe me as direct and straight-forward. Working in the car business has been an incredible journey for me. What I find most rewarding is being part of a highly motivated team. I'm passionate about trucks, camping, snowmobiling, and all things outdoors. Meeting new people and learning about their stories is something I truly enjoy. Beyond the dealership, I cherish spending quality time with my family. Boating and camping are some of our favorite activities. Above all, my proudest roles are being a father and a husband – my family means the world to me! ### Ali Yoho - Profile: [https://serrachevroletakron.adviserly.com/ali-yoho](https://serrachevroletakron.adviserly.com/ali-yoho) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 609 - Recent vehicles sold: 1 - Sales specialties: CROSSTREK, FORESTER, IMPREZA, LEGACY, OUTBACK I’m easy going, trustworthy, and a true team player. My customers can always count on me. Grew up in Rootstown, OH. Proud to be a part of Steelers Nation! I have 2 amazing daughters. Actively involved with the Madison Walker Toy Run – a nonprofit organization that was created in memory of my niece. ### Brandon Butchko - Profile: [https://serrachevroletakron.adviserly.com/brandon-butchko](https://serrachevroletakron.adviserly.com/brandon-butchko) - Department: Plus (Management) - Title: Inventory Manager - Lifetime vehicles sold: 2 - Lifetime vehicles serviced: 260 - Recent vehicles sold: 1 - Recent vehicles serviced: 25 - Sales specialties: ODYSSEY, ZDX Providing our customers with easy access to the Serra Auto Park online inventory is what we strive for. I work to keep our information up-to-date at all times. Giving customers the ability to communicate effectively online is our priority. ### Dray Harrison - Profile: [https://serrachevroletakron.adviserly.com/dray-harrison](https://serrachevroletakron.adviserly.com/dray-harrison) - Department: Plus (Finance) - Title: Financial Services Manager - Lifetime vehicles sold: 4 - Recent vehicles sold: 1 - Sales specialties: CORVETTE STINGRAY, SILVERADO 3500, TERRAIN, TUCSON - Call: 330-644-7500 Hi, my full name is D'Andray Harrison! I live locally in Macedonia, OH, and was born and raised in Cleveland. I've been in the auto industry for seven years, working in almost every role. That includes being a porter for a year, sales for three years, and three more years as a sales manager. I've learned a lot during my career and put it to excellent use daily. I have also received many accolades, such as the GM Mark of Excellence award. I grew up in a private school, primarily before attending the Ohio State University. So obviously, I'm a huge Buckeyes, Cavs, and, most importantly, BROWNS fan! I'm here to help anyone and will always be a team player! ### Heather Brenneman - Profile: [https://serrachevroletakron.adviserly.com/heather-brenneman](https://serrachevroletakron.adviserly.com/heather-brenneman) - Department: Plus (Management) - Title: Parts Manager ### Jay Katzenmeyer - Profile: [https://serrachevroletakron.adviserly.com/jay-katzenmeyer](https://serrachevroletakron.adviserly.com/jay-katzenmeyer) - Department: Plus (Management) - Title: Body Shop Manager - Lifetime vehicles serviced: 262 - Recent vehicles serviced: 40 - Call: 330-644-7500 From Akron, Ohio, I've served as a Body Shop advisor and manager for over 20 years. My passion for customer service and industry expertise drives me to provide exceptional assistance to every individual. I prioritize clear communication and honesty, ensuring that I honor my commitments and transparently guide our customers through their auto repair journey. Known for my empathy and understanding, I recognize the unexpected and often stressful nature of accidents. I strive to alleviate the burden by assisting with insurance matters, educating consumers about their rights, and offering compassionate support. I am also an avid enthusiast of sports, music, travel, and lifelong learning, engaging with customers in a relatable and approachable manner. ### Jerry Cugino - Profile: [https://serrachevroletakron.adviserly.com/jerry-cugino](https://serrachevroletakron.adviserly.com/jerry-cugino) - Department: Plus (Management) - Title: Pre-Owned Director - Lifetime vehicles sold: 1 - Recent vehicles sold: 1 - Sales specialties: HRV Born and raised in Canton, OH. I attended the Ohio State University. True Buckeyes fan! I've been in the auto business for 22 years. Joined Serra Auto Group in 2001. Love helping our team grow. I have great communication skills! Another hidden talent I have is I can eat 2 large pizza's in one setting! ### Justin Stinnett - Profile: [https://serrachevroletakron.adviserly.com/justin-stinnett](https://serrachevroletakron.adviserly.com/justin-stinnett) - Department: Plus (Management) - Title: Service Manager - Lifetime vehicles serviced: 3189 - Recent vehicles serviced: 73 - Call: 330-644-3322 Welcome to the Serra Auto Park Akron website! I'm Justin Stinnett, a service manager who spent five years in the Marine Corps Infantry and have been in the service industry since 2008. As a resident of Akron and a Copley High School graduate, it feels great to work within our fantastic community. The customer aspect of my job is what I love best, including the opportunity to meet new people and learn more about them, their vehicles, and their features. My colleagues and friends would refer to me as a funny guy who always wants to help others. I enjoy playing billiards, riding motorcycles, and spending time with my wife and my 11-year-old son when I'm not working. Traveling is another interest of mine. I've been all over the world, with many more places left to see! ### Lisa Peters - Profile: [https://serrachevroletakron.adviserly.com/lisa-peters](https://serrachevroletakron.adviserly.com/lisa-peters) - Department: Plus (Management) - Title: Office Manager I'm from Akron, OH. A loyal customer that joined Serra Auto Park in 1998. Customer service is number one in my book! I'm married with 2 wonderful children. I enjoy exercising, baking, event planning, and photography. Charities I am envolved with are PDK, St. Judes, and the American Cancer Society. ### Ron Bennett - Profile: [https://serrachevroletakron.adviserly.com/ron-bennett](https://serrachevroletakron.adviserly.com/ron-bennett) - Department: Plus (Finance) - Title: Financial Services Manager Hi, I'm a Financial Services Manager with 21 years of experience. I live in Rootstown, Ohio, and I'm a graduate of Massillon Christian School and Malone College. My family – my daughters and grandkids – mean the world to me. I'm organized, upfront, and honest in all my dealings. Trustworthiness is a cornerstone of my approach to both my work and personal life. I've developed strong organizational skills throughout my career, most recently at Serra Auto Park Akron. In my free time, you'll find me on the basketball court or out hunting. I also enjoy relaxing on the beaches of Jamaica and Aruba. ### Ted Petranic - Profile: [https://serrachevroletakron.adviserly.com/ted-petranic](https://serrachevroletakron.adviserly.com/ted-petranic) - Department: Plus (Management) - Title: Inventory Manager - Call: (330) 644-7500 Hi, my name is Ted! I’m a Sales Manager with 30 years of experience in the auto industry. I joined the Serra dealership in 1990, and have enjoyed working with some of the best colleagues and customers in the business. My goal is to help as many people as I can, while providing the best service. When it comes to our amazing customers, I am known for going that extra mile. Outside of the dealership, I love to spend time with family and friends. I’m the proud father of 3 adult children. One of my favorite hobbies is to collect sneakers. ### Terri Jones - Profile: [https://serrachevroletakron.adviserly.com/terri-jones](https://serrachevroletakron.adviserly.com/terri-jones) - Department: Plus (Finance) - Title: Special Finance Manager - Lifetime vehicles sold: 4 - Recent vehicles sold: 1 - Sales specialties: CIVIC, CRUZE, TRAX, WRX - Call: (888) 476-1664 I pride myself on being a finance manager who is able to get the job done ethically. My colleagues enjoy working with me because of my hard work ethic and a fun attitude. I joined Park Auto Group in February 2018, but my career in the auto industry began 35 years ago. Throughout those years, I have earned many repeat customers, in addition to countless referrals. My customers are truly like family. My priority is to work with clients and help them get into a vehicle that they love and can afford. No matter what their previous credit problems are, we can help. When I’m not providing exceptional service at the dealership, I enjoy traveling and cheering on the Cleveland Indians! ### Tom Flory - Profile: [https://serrachevroletakron.adviserly.com/tom-flory](https://serrachevroletakron.adviserly.com/tom-flory) - Department: Plus (Management) - Title: Managing Partner Having been in this industry since 1995, I take great pride in Serra Auto Park. Our dealership is committed to offering customers a relaxed atmosphere and an outstanding buying experience. Originally from Chesaning, MI, I earned my degree from Ferris State College. Alongside my career, I'm also engaged in motivational speaking. Blessed with three amazing kids, I'm also an avid sports enthusiast.